Below are frequently asked questions, you may find the answer for yourself.
ORDER DELIVERY AND TRACKING
How can I know the status of my order?
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can Sign in and track their orders from order history section in the account page.
Where do you deliver within India?
Currently we deliver to pan India.
How soon will I receive my order?
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 7-14 working days of you placing the order.
Do I need to register to be able to shop at www.fitshitt.com?
We strongly recommend that you register on www.fitshitt.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.
I don’t remember my password. What do I do?
You can enter your e-mail address and >click on the forgot password link in the login page and we will e-mail you a system generated change password link to your registered email address.
Are the personal details that I have shared with you secure?
What are the payment options available?
Domestic Orders: Payments can be made through credit cards, debit cards, international cards, or net banking. Please note that payments on www.fitshitt.com will be accepted only in INR for domestic orders.
CANCELLATIONS AND RETURNS
Can I cancel my order?
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.
What do I do if I receive the wrong product?
You can call us on +91-6280943214 and write to email@example.com to report the incident and report the mistake. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund.
The product that I received was damaged and I want to return it. What do I do?
In the unlikely event that the product delivered is in damaged condition, you can return the
product unused and in the same condition as you received it, in its original packaging, along
with the invoice for a refund. We will arrange for the order to be collected from the provided
address through our logistic partner and returned to us. You can call us on +91-6280943214 and write to firstname.lastname@example.org to report the incident
What is the exchange policy?
Our policy doesn’t allow us to exchange any product.