At fitshitt.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
Significantly different from the description given by the merchant
You are completely protected. fitshitt.com offers a 7 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some high-end cycles, healthcare products, customized products, products like undergarments/ cycling shorts, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned.
We Advise you to record a video or Take photos immediately when your package is delivered to you, that will assure us the damaged being caused during Delivery. Without sufficient proof of damage product being delivered, we won't be able to accept it.
We will also not be able to accept the return if product
Is used/worn or altered
Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order.
When a product is returned and a refund is requested. The money will be refunded within 14 working days. The following fees will not be reimbursed:
- Delivery charges and Return product delivery from fitshitt.com (We will pick it up from your address)
- The cost to fix any repairs/scratches
- Cleaning costs
- Other Miscellaneous if applicable such as transaction fees
Cancellation by fitshitt.com
While, we try to ship out every order that has been successfully placed with fitshitt.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
Product No Longer Available With Our Merchant Or Temporarily Out Of Stock
Limitations On Quantities Available For Purchase
Restrictions On Quantity Or Number Or Orders As Per T&C
Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
Problems Identified By Our Credit And Fraud Avoidance Department
Inaccurate Or Insufficient Address
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. You are required to contact the brand directly then, or connect with their official representatives for direct resolution of the problem. We will offer help in this regard.
Cancellations by the Customer
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.
It could be a bicycle for you, but it’s a Dream where we want you to include. We want you to be happy with your purchase, so if you have ANY problems with your new e-bike and bicycles please telephone us on + (91) 628 094-3214 or write us at care.fitshitt.com.
fitshitt.com reserves the rights to make changes to these terms and conditions without notice.